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Store Policies

Who is POP Fit?

Here at POP Fit, I believe you should look great and feel great!

We offer fast one day order processing and flat-rate shipping and amazing customer service.

 

Do I have to be a POP V.I.P. member to buy from you?

Absolutely not!  POP V.I.P. is our membership club and it provides the best value we offer, but membership is not required and we never automatically enroll anyone.

 

What payment methods do you accept?

We accept VISA, Mastercard, Discover, and American Express.  We also accept PayPal, and you can pay from your bank account using PayPal. Payment is accepted only in US Dollars.

 

Do you really have every item on your site in stock?

Yes!  Unlike most other online retailers, we run our own warehouse and ship everything directly from our own warehouse.  We are not a reseller!  If a certain color or size is out of stock in our warehouse, our website is updated instantly to reflect that.  You can feel confident ordering from us that we will always be able to ship your item next business day.

 

PROMOTIONS

 

I saw a special offer a while ago and I can’t find it now.  Where is it?

We run special offers to our email list subscribers and our Social Media followers on a regular basis.  Most of these offers are only good for a few weeks, so be sure to act quickly when you see them.  Make sure to follow us on Instagram to get the most up-to-date promotions.

 

Can I combine my V.I.P. discount with other promotional offers?

You cannot combine your V.I.P. Membership Rewards with the promotional code. You can either receive the following:

  1. Any promotional offer that we run (excluding new customer specials), or
  2. Your V.I.P. discount of 40% off your order and free shipping

Our system will automatically apply the best offer to your order that will save you the most money. So feel free to try any promo codes that you may have.

 

I participated in a special promotional offer to join POP V.I.P. but I didn’t get the promotional gift.  Why?

You must be a POP V.I.P. Member when your order is processed in order to receive your promotional gift. If you cancel your Membership before your order is processed, your promotional gift will be auto-canceled by our system. This policy is stated in your Cancellation Confirmation email, sent to you immediately after you cancel your membership.

 

Clearance

All Clearance items are final sale and may not be returned or exchanged.

 

ACCOUNT ACCESS & PASSWORD RESET

 

What if I forgot my password?

You can reset your password here.

 

How do I Make a Change to My Order?

Any request made to change to your order (address change or size change or cancellation requests) within 30 minutes of your order being placed may be made before shipping.

We will try our best to assist you, however, due to our super-fast processing times, we cannot guarantee that all requests made within this time frame will be met.

Any requests made after the 30-minute window will not be met, due to our expedited order processing time.


Our goal is your 100% satisfaction!

If you don’t like your purchase, we will do our best to make things right.

 

Exchanges

Requirements:

  • All tags must be attached and the item must be unworn.
  • The order must be returned to us within 30 days of your order date.

All exchanges are charged a re-stocking fee of $6.99 (USD) per item. The restocking fee includes a free print at home return label and free shipping on your return order. (Shipping labels are only provided for excahnges within the US, labels for international customers are not provided.)

Please contact us and let us know the Order number and items you wish to exchange. We will then email you a link to choose your new item(s) and your print at home return shipping label.

If you use a return shipping label and decide later that you want a refund instead of an exchange, the restocking fee of $6.99 will be deducted from your refund as return labels are not provided for refund requests.

POP V.I.P. members are granted one free pre-paid return shipping label per monthly V.I.P. membership package (this applies only to domestic customers, shipping labels for international customers are not provided at this time).

The re-stocking fee is nonrefundable.

International exchanges - No return labels are provided and a re-shipment charge of $14.99 USD will be charged in lieu of the restocking fee.

 

Refunds

All unused and unworn items, except for accessories, may be returned for a full refund or store credit within 30 days.

No refunds will be provided on orders placed via our New Customer Promotions. All New Customer Promotional sales are final and nonrefundable. S&H charges are nonrefundable.

We are prevented by law from accepting returns on intimate apparel. Please be sure to wear undergarments when trying on your new pieces. If intimate apparel was your free gift on your monthly membership package, you must return the gift unworn with tags attached in order to receive the full refund amount of your monthly membership.

Steps:

  • All tags must be attached.
  • The order must be returned to us within 30 days of your order date.
  • Please include your order number and a brief note in your return package.
  • All items (including intimate apparel) in your monthly package must be returned for a full refund (POP V.I.P. monthly package returns).
  • Send back your return to the following (return shipping labels are not provided):

    POP Fit
    7135 Bermuda Rd.
    Las Vegas, NV 89119

For any return, you will be responsible for paying for your own shipping costs for returning your item(s).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days. If your original method of payment is not available, for any reason, a store credit will be provided.

Clearance Items

Clearance Items- All Clearance items are final sale and may not be returned or exchanged.

 

Refunds on Packages with Free Gifts

If your package included a free gift, that gift must be returned as well when requesting a refund.  If you decide to keep the gift, the retail value of that item will be deducted from your refund. If your free gift is considered intimate apparel, it still must be returned with your monthly package.

 

Damaged/Missing Products 

If you received a damaged product or find a product missing from your order, you have 3 days from the reported delivery date, to report this issue. All tags must be attached to any damaged items. Please contact us with your order number and a picture of the damage.

 

My Return was Denied – What does that mean?

If your return was denied for any of the following reasons your package will not be re-shipped to you. If your return was denied your items will be destroyed due to health concerns.

  • Tags were not attached.
  • Item(s) appeared to have been worn or damaged.
  • Return was received after 30 days from when your order was placed.
  • Return was a New Customer promotion and is not eligible for a refund

 

Refunds – Original Method of Payment

If your original method of payment is not available, for any reason, a store credit will be provided. No exceptions are provided.

 

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (7 to 14 business days).

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

 

Refused Packages/ Return to Sender

If you refuse your package or your package is marked as Return to Sender, it may not be accepted at our fulfillment center. If there are outstanding fees due to the shipping provider for the return, your package will be denied. If your package is rejected it will be sent to Dead Mail and will not be eligible for a refund.

 

SHIPPING

How fast is shipping?

We always ship within 24-72 hours. We email you the tracking number as soon as the package leaves our warehouse in Las Vegas, NV. If you order today and live in the United States, you’ll get the package in 3-5 business days depending where you are.

 

Do you provide shipping tracking numbers?

Yes!  Our system automatically emails you tracking information for your package as soon we put the label on the envelope or box.  The tracking link should show expected delivery information within 24 hours.

 

Shipping Costs

Shipping & Handling costs are non-refundable (this is our cost to process, fulfill and ship your order).  For any return, we will refund you the cost of all items, but not the cost of shipping and handling.

If your package was marked undeliverable and was returned to us for any reason, such as you provided an incorrect address during checkout, the same policy applies. If your package is accepted at our fulfillment center we will refund you the cost of all items, but not the cost of shipping.

Please double check your addresses carefully before submitting your order! Once your order is submitted we are not able to update your information.

 

Order was Marked ‘Return to Sender’

Once your package is received, we will send you an email to notify you that we have received your returned package.

We will refund you the cost of all items, but not the cost of shipping and handling.

If you received free shipping on your order, this includes monthly membership packages, $6.99 (USD) restocking fee will be deducted from your refund.

Your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.

If there are outstanding fees due to the shipping provider for the return, your package will be denied. If your package is rejected it will be sent to Dead Mail and will not be eligible for a refund.

 

Order Shows as Delivered but I Have Not Received My Order

Please double check your address on your Order Confirmation email to be sure your address is 100% accurate. Sometimes packages are scanned before they are actually delivered to you, please be patient.

We also highly recommend checking with your neighbors to see if your package was accidentally delivered to the wrong place/ apartment number etc.

If you do not find your package, please contact us 5 business days after your package delivery date.

 

Lost Packages

We are not responsible for lost packages. If your package is lost or stolen please contact the package carrier with your tracking number. Please contact us if need to locate your tracking information.

 

Why is shipping so expensive?

We send all orders via expedited shipping express services, estimated shipping time of 3-5 business days for domestic orders. International Shipping may vary but is estimated between 10-21 business days. 

Our S&H rate is a flat rate and does not increase with your order size, whether you order 1 item or 100 items.

We guarantee that all orders are shipped out in 24-72 hours. Included in your S&H charge is the expedited processing of your order at our fulfilment center. This charge further includes supplies and labor to fulfill your order. The S&H flat rate is subject to change.

 

Do you ship internationally?

Yes!  We ship to the following countries for no additional charge: Austria, Belgium, Czechia, Denmark, France, England, Hungary, Ireland, Israel, Luxembourg, Netherlands, Portugal, Spain, Sweden, or Switzerland.  For other countries, we charge $24.99 USD flat rate for international shipping.  We still promise to ship your order within 24-48 hours, but delivery times will vary based on the country the package is going to and is estimated between 10-21 business days.

 

Why was I charged customs fees?

All international orders are subject to duty and customs fees as dictated by your country’s import laws. Fees must be paid by the buyer as  POP V.I.P. is not responsible for any duties or taxes owed on your package.

 

Can I pick up my order locally?

Orders over $1,000 may be picked up locally in Las Vegas.  Please email us to learn more.

 

My shipment was returned to POP Fit and was marked undeliverable, sometimes due to an incorrect address (i.e. missing apartment number or wrong zip code entered at checkout). Our shipping provider deemed the package as undeliverable.  How do I get my order?

Once your package is received back to our warehouse, we will send you an email to notify you that we have received your returned package. We will refund you the cost of all items, but not the cost of shipping and handling. Your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.

If there are outstanding fees due to the shipping provider for the return, your package will be denied. If your package is rejected it will be sent to Dead Mail and will not be eligible for a refund.


VIP MEMBERSHIP

POP V.I.P. is our monthly subscription membership and it provides the best value on our site. 

All Members receive free U.S. shipping on all orders (and discounted International shipping) and site wide discounts on all purchases, of 40% off your order. Members earn additional discounts and bonuses for their loyalty by remaining a member for more months. Bonuses include free accessories and leggings. See the member benefits chart at the bottom of this page.

 

A Membership is not required to buy from us.

Membership in POP V.I.P. is not required to make a purchase from us and we never automatically enroll anyone.  You can only join POP V.I.P. by clicking a button that says Join POP V.I.P. either on the button or in the related header.

All items that are available in POP V.I.P. are also available as a-la-carte purchases on our site.  Of course, if you don’t join POP V.I.P., then you will miss out on the FREE shipping and 40% discount that all Members receive.

 

A Membership may be cancelled at any time, with one exception.

From time to time we offer customers the choice to receive a completely free bonus gift in exchange for subscribing.  If you accept a free bonus gift, you must wait until the gift arrives or 7 days after the order was placed (whichever comes first) before you can cancel.  If this waiting period applies to you, it will have been stated in the offer description right above the button you clicked to join.

 

How do I change my POP V.I.P. preferences or change or cancel my membership?

Just click Member Login at the very top right corner of this page or click here to go to the members area.  All of that is available from the members area online.  Alternatively, you can contact us and we'll be happy to help.

 

International customers from ourside our normal International service area don’t get free shipping on any order and pay a $12.50 USD per order shipping surcharge for club renewal orders.

Unfortunately, it costs us 5-10x as much to ship packages to come countries, so we are unable to extend free shipping to every country.  Members pay our normal s&h price for International Shipping for all a-la-carte orders, and a flat fee of $12.50 USD is added to renewals that ship to a country other than these: Austria, Belgium, Czechia, Denmark, France, England, Hungary, Ireland, Israel, Luxembourg, Netherlands, Portugal, Spain, Sweden, Switzerland, or United States.

 

Can I choose the items I receive every month from POP V.I.P.?

Yes, you can rank your favorite items on your Wishlist and we will send you an item from your favorites every month, depending on our inventory.

We recommend always having 7 to 10 items on your Wish List each month to guarantee that you receive an item from the list.

If you do not like the item that you receive you can exchange the item. You are granted one free return shipping label and exchange per monthly package.

 

When am I charged for POP V.I.P.?

You are charged every 30 days; you can see the renewal date in your My Account section.

 

What is the latest I can change or cancel my V.I.P. membership during the month?

You must change or cancel your membership the day before your renewal date to avoid being charged for that month. Cancellation must occur prior to 11:59 pm PST on the day before your renewal date. You can see the renewal date in your My Account section. Any changes or cancellation completed on or after 12:00 am on the date of your renewal will apply to your next month.

 

Can I pause my V.I.P. membership?

You always have the option to Pause your monthly packages but keep your membership status for $4.99. (USD)  You keep your 40% off discount and your free shipping, but your monthly packages are paused.

The $4.99 is a pause fee enables you to keep your free shipping, member discount and status.  Click here to pause your membership.

 

Can I Exchange My Monthly Package?

Yes, you can exchange your monthly item but your free gifts are not eligible for exchange. All monthly packages include one free exchange label.  Just contact your personal concierge and they will assist you to exchange your monthly item.

 

If I cancel my membership can I keep my status?

No, but you can Pause your membership for $4.99 (USD) per month, which will pause your monthly packages but you will retain your rewards level, site discounts and free shipping. Just click here to pause your membership.

 

Can I return my POP V.I.P. items if they do not fit?

Yes, you can return or exchange your POP V.I.P. items.

 

Order was marked ‘Return to Sender’?

Once your package is received, we will send you an email to notify you that we have received your returned package.

We will refund you the cost of all items, but not the cost of shipping and handling. If you received free shipping on your order, this includes monthly membership packages, $6.99 (USD) restocking fee will be deducted from your refund.

Your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.

If there are outstanding fees due to the shipping provider for the return, your package will be denied. If your package is rejected it will be sent to Dead Mail and will not be eligible for a refund.

 

Can I pay to upgrade my POP V.I.P. Rewards level?

You can pre-pay at any time to upgrade to Diamond Level. We do not offer upgrades to any other level at this time.  To upgrade, click here to go to the members area.

 

My shipment was returned to POP Fit due to an incorrect address (i.e. missing apartment number or wrong zip code entered at checkout).  How do I get my order?

Once your package is received back to our warehouse, we will send you an email to notify you that we have received your returned package. We will refund you the cost of all items, but not the cost of shipping and handling. Your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.

If there are outstanding fees due to the shipping provider for the return, your package will be denied. If your package is rejected it will be sent to Dead Mail and will not be eligible for a refund.

 

I participated in a special promotional offer to join POP V.I.P. but I didn’t get the promotional gift.  Why?

You must be a POP V.I.P. Member when your order is processed in order to receive your promotional gift. If you cancel your Membership before your order is processed, your promotional gift will be auto-canceled by our system. This policy is stated in your Cancellation Confirmation email, sent to you immediately after you cancel your membership.

 

Can I re-activate my V.I.P. membership?

Yes, you have 60 days to re-activate your membership and retain your rewards level. You will be charged to re-activate your membership and your monthly package will ship out the next business day.

 

International Shipping Surcharge

An additional $12.50 USD per shipment surcharge applies for any reshipment of packages to an address outside of the following area, even if you are a POP V.I.P. member:  Austria, Belgium, Czechia, Denmark, France, England, Hungary, Ireland, Israel, Luxembourg, Netherlands, Portugal, Spain, Sweden, Switzerland, or United States.

 

Can I combine my V.I.P. discount with other promotional offers?

You cannot combine your V.I.P. Membership Rewards with the promotional code. You can either receive the following:

  1. Any promotional offer that we run (excluding new customer specials), or
  2. Your V.I.P. discount of 40% off your order and free shipping

Our system will automatically apply the best offer to your order that will save you the most money. So feel free to try any promo codes that you may have.

POP V.I.P. Benefits

All Members Receive 40% off everything we sell and Free shipping and Exchanges on every order.

Your membership privileges increase the longer you stay a Member.

Month 2 Bronze

  • Bonus Accessory

Month 3 Silver

  • Bonus POP V.I.P. Gift

Month 6 Gold

  • Bonus 2nd Pair of Leggings

Month 9 Platinum

  • Bonus 2nd Pair of Leggings

Month 12 Pearl

  • Bonus 2nd Pair of Leggings

Month 13+ Diamond

  • Bonus Accessory Every Month